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Leading in Times of Crisis

March 31, 2020

No organization is exempt from crises and their far-reaching effects. We're seeing this play out in real-time as companies around the world respond to COVID-19 by making large-scale shifts to "business as usual." No company can predict when catastrophe will come or all the operational steps to quell the storm, but one thing is certain. In times of crisis, leadership matters.

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The Poisonous Watermelon

November 14, 2018

Dave and Tracy are close in age and both report to the same boss, Sasha. Each week Sasha asks all of her project managers to update the project status dashboard on the PMO online portal with a colored dot for each project:  green represents everything is in order, yellow represents there are minor or potential issues and red represents major issues, such as missed deadlines and going over budget.

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Three Hammers

June 4, 2018

"Why can't you just do it for me? It won't take you long, and isn't that what you're supposed to do anyway?" Ahhh, the life of an IT professional. My answer is always the same. "No problem! Just submit a ticket in our system. Oh, sorry, I couldn't help noticing you rolling your eyes. I understand your frustration; I really do. Sometimes it takes us a while for us to get to requests like these and I realize you are looking to get it done now. I have an idea that might help. What if I show you how to complete this request for yourself, and then you never have to wait on IT again for this kind of issue? Is that something you would be interested in?"

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Emergency Room

Release Triage

January 29, 2018

In the medical field, the word triage is used to define the sorting of patients according to a system of priorities, designed to maximize the success of treatment. A triage is set up in an emergency room to help prioritize cases when a large number of patients arrive. First come, first served is a poor method for treatment when a critical patient needs help and has to get in line. IT systems are the same way.

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Going Above and Beyond

Going Above and Beyond

September 19, 2016

If you are like me, you don’t like to deliver only what is expected of you; you strive to exceed expectations. Maybe that phrase is used in your annual review and there is a larger financial gain for doing so. Maybe you possess a competitive spirit and have ambition to do more than everyone else. Maybe you were raised or trained to always deliver more than the bare minimum.

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ITIL Misconception

20 Common ITIL Misconceptions

September 9, 2016

What is ITIL? Information Technology Infrastructure Library, or ITIL, is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organizations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

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