Release Triage - Managing your IT emergency room with a 4-step process

Release Triage
[PHOTO] - Kevin Miller

Posted by Kevin Miller
January 29, 2018



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This article was published via Pluralsight and can be read in its entirety on that web site.

In the medical field, the word triage is used to define the sorting of patients according to a system of priorities, designed to maximize the success of treatment. A triage is set up in an emergency room to help prioritize cases when a large number of patients arrive. First come, first served is a poor method for treatment when a critical patient needs help and has to get in line. IT systems are the same way. In fact...

This article was published via Pluralsight and can be read in its entirety on that web site.

Quick Takewaways

Problem Summary:  No matter how much testing you performed, going live almost always results in unintended and unexpected issues.

Solution Summary:  A release triage plan will provide confidence to your project sponsors and end-users, and help your project team avoid a sense of dread or feeling overwhelmed.

Pluralsight Link:  Release Triage:  Managing your IT emergency room with a 4-step process

Quote:  “When it comes to IT releases, there is no such thing as a sure thing.”